Job Vacancy

Position Summary

Reporting to Puppy Walker Supervisor, the Puppy Walker Assistant assists in the day-to-day operations of the department.  The core responsibilities involve supporting the puppy walker families (volunteers) to well taking care of our puppies.  This includes supporting and monitoring puppy walkers to understand the expectations, guidelines, standards and acquire the knowledge and skills in fostering our puppies.  Other duties of the job include assisting in puppy walker recruitment, supplies despatch and management, reports and documentations, public education events and various tasks as assigned by superiors.

Position Responsibilities and Accountabilities

Core responsibilities

• To orientate new / experienced puppy walkers on the requirements and expectations in taking care of our puppies.
• To arrange vaccinations of puppies and support puppy walkers on all health-related issues / enquiries timely and thoroughly.
• To conduct home visits / care calls / remote support to provide guidance and timely support to puppy walkers.
• To assist in group training / coaching to equip puppy walkers with skills and techniques to raise our puppies with good home behaviour and social manner.
• To monitor quality of care by puppy walkers with expected standard and improve by coaching, counselling and/or correcting.
• To maintain positive relationships with puppy walkers, motivate, counsel and team build puppy walkers as appropriate.
• To help the In-home care to observe, look after and train puppies when required.
• To arrange despatch of food / supplements / supplies to puppy walkers at defined frequency and keep proper stock records.
• To co-ordinate puppy walkers to join seminars, public education and fundraising events.
• To assist in work planning (weekly plan / monthly plan / yearly plan) to ensure activities are organized with efficient use of resources.
• To maintain proper dog records, update reports and documentations timely and accurately.
• To attend staff meetings and project meetings as appropriate.
• To provide standby support on roster basis and ad hoc emergency support when required.
• To assist in the recruitment and selection process of new puppy walkers.
• To assist in breeding of puppies and baby-sitting of puppies when required.
• To support trainers in the observation and assessment of puppies’ behaviours and temperament when required.
• To join relevant events, act as presenter in seminars when required.
• To assist to develop and maintain service programs to strengthen support quality. 
• To perform other duties as reasonably assigned by Supervisors.

Key Result Areas

• Health and well-beings of puppies
• Home and social behaviours of puppies
• Quality and readiness of puppies to receive guiding training
• Timely response and professional support/guidance to puppy walkers’ needs
• Fostering quality and puppy walker relationship 
• Inventory and resource management 
• Team image and professionalism

Position Requirements and Qualifications

• Secondary graduate or above 
• A love for dogs and with passion to serve visually-impaired community / NGO
• Service-oriented, action-driven and problem-solving orientation 
• Effective interpersonal skills and enjoy working with different levels of people
• Strong sense of responsibility and teamwork
• Able to make home visits as required
• Able to accommodate dogs at home when required
• Able to work flexible hours and on weekends
• Willing to perform all job-related essential functions.
• Excellent command in both written and spoken English and Chinese, including Mandarin
• Excellent command of PC skills including PowerPoint, Excel and MS Word
• Holder of a valid driving license for Classes 1 & 2 vehicles an advantage

We offer flexible working hours and work mode for the right candidate.  Please email your application together with full curriculum vitae and expected salary to hr@seeingeyedog.org.hk

Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.